Complaints

Compliance with HEA Title IV, CRF 34, Sections 600.9(a)(1) and 668.43(b)

Capital University takes very seriously complaints and concerns regarding the institution. Most complaints or concerns of a specific nature should be initiated and resolved at the campus level directly with the supervisor for the department involved whenever possible. Below is information on university policies and procedures for specific types of complaints:

Academic Grievances

For traditional and adult undergraduate students, the Academic Grievance Policy is found at page 82 of the Student Handbook.

For law school students, the policy on the Academic Honor Code is found at Section 6.2 of the Manual on Policies and Procedures (*http://law.big5vn.com/Manual/).

For students in other graduate programs, please refer to the program handbook for your area of study.

Non-Academic Grievances

The grievance procedure for complaints against staff or administrators that involve a possible violation of university policy or an employment related action is found at page 10 of the Administrative Handbook (http://s6fy.big5vn.com/Policies-and-Handbooks/).

The grievance procedure for non-academic complaints against faculty members is found at page 27 of the Faculty Handbook (http://s6fy.big5vn.com/Policies-and-Handbooks/).

The grievance procedure for law school students is located in Section 6.6 of the Manual on Policies and Procedures (*http://law.big5vn.com/Manual/).

Title IX and Sexual Harassment Complaints

The university is committed to responding promptly and effectively when it learns of any form of possible discrimination based on sex. The contact information for the university’s Title IX Coordinator and the Sexual Misconduct policy is found at http://s6fy.big5vn.com/about/diversity-equity-and-inclusion/title-ix-and-sexual-harassment/.

Anonymous Complaints

Concerns about alleged violations involving financial and accounting issues, human resources concerns, fraud, conflicts of interest, risk and safety, harassment including sexual harassment or assault, data privacy and related issues may be made at the EthicsPoint website. The EthicsPoint Hotline is available 24 hours a day, 7 days a week, and allows for non-retaliatory, anonymous reporting online or by calling 888-238-1063 as provided on the EthicsPoint website (http://secure.ethicspoint.com/domain/en/report_custom.asp?clientid=17194).

Complaints on Academic Program Quality and Accrediting Standards

Complaints associated with the institution’s compliance with academic program quality and accrediting standards may be directed to the Higher Learning Commission (HLC), following their complaint process which is published at http://www.hlcommission.org/Student-Resources/complaints.html.

Complaints on Compliance and Standards of the State of Ohio

Complaints associated with the institution’s compliance with authorization and approval of academic programs within the State of Ohio may be directed to the Ohio Department of Higher Education at http://www.ohiohighered.org/students/complaints.